Carlos leads client success efforts at The Forge, marrying customer-focused onboarding with high-velocity AI outreach execution. Since joining, he's become a go-to author behind data‑driven guides on using AI for prospecting, scale workflows, and comparing market tools. His writing is sharp, tactical, and result-oriented. He tackles complex choices - like picking the right lead gen platforms - and breaks them into clear, actionable takeaways for sales and success teams. With nearly a decade in CS, technical support, and account management, Carlos blends operational rigor with empathetic customer engagement.
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